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Refund Policy

Last Updated: October 2025

Thank you for purchasing Karphenol from Terrancient Corp.
We stand behind the quality of our product and want every customer to have confidence in their purchase.
This Refund Policy explains the conditions under which refunds or replacements may be granted.

1. General Policy

Because Karphenol is a consumable dietary supplement, we cannot accept returns or issue refunds for opened or used bottles due to safety and health regulations.
Refunds are only available for unopened, unused products returned in their original packaging.

All refund requests must comply with the conditions outlined below.

2. Eligibility for Refunds

You may request a refund if:

  • The product arrived damaged, defective, or incorrect; or

  • You decide to return an unopened and unused product within 14 days of receiving it.

To qualify:

  • The bottle must be sealed and in its original condition.

  • Proof of purchase (order number or receipt) must be provided.

  • You must contact us before returning the item to receive return authorization and instructions.

3. Non-Refundable Items

We cannot accept returns or offer refunds for:

  • Opened or partially used bottles of Karphenol

  • Products returned after 14 days of delivery

  • Shipping fees (unless the error was ours)

  • Items damaged due to improper handling or storage after delivery

  • International orders rejected or seized by customs (see International Shipping Compliance Notice)

4. How to Request a Refund

To initiate a refund, please contact us at info@terrancient.com with:

  • Your full name and order number

  • A brief description of the issue

  • Photographs of the product if it arrived damaged

Once your request is reviewed and approved, we will provide instructions for returning the item.
Refunds are issued only after the returned product has been received and inspected at our facility.

5. Refund Method and Timeline

Approved refunds will be processed to your original payment method within 7–10 business days after we receive and verify the returned item.
Please note that your bank or credit-card provider may require additional processing time before funds appear in your account.

6. Replacements for Damaged or Defective Products

If your order arrives damaged or defective, we will replace the product at no additional cost or issue a full refund.
You must notify us within 14 days of delivery and include photos of the damage or packaging.

7. Lost or Undelivered Packages

If your order appears lost in transit or is not delivered within the expected timeframe, please contact us at info@terrancient.com.
We will assist you in tracking the package and, if applicable, arrange a replacement once the carrier confirms non-delivery.

8. International Orders

For international shipments, Terrancient Corp cannot guarantee delivery due to varying customs regulations.
If a package is held, returned, or confiscated by customs, refunds will only be issued if the product is returned to our facility in original, unopened condition.

Customs duties, taxes, or import fees are non-refundable.

9. Contact Information

For refund or return inquiries, please contact:

Terrancient Corp
Email: info@terrancient.com
Address: Miami, Florida, USA

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